Shipping & Delivery

Find information about Gorilla Wear shipping costs, delivery times, order tracking, import duties and delayed shipments. The delivery options and shipping costs available for your address are shown during checkout.

Where do you deliver?

We deliver Gorilla Wear orders to all European countries and to many destinations worldwide.

Some exceptions may apply because of customs regulations, transport restrictions or shipping costs. Remote areas and special destinations may also have different delivery options.

The shipping methods displayed during checkout are the options currently available for your delivery address. If your country or address cannot be selected, please contact our Customer Support team.

Shipping costs and free shipping

Shipping costs depend on the destination and available delivery method. The total shipping cost is displayed during checkout before you complete your order.

Free shipping is available for:

  • Orders over €99 delivered within Europe
  • Orders over €150 delivered outside Europe

The free shipping threshold is calculated based on the order value after discounts and before any applicable duties or taxes.

Estimated delivery times

Estimated delivery times for standard shipping are:

  • The Netherlands, Belgium and Germany: 1 to 2 business days
  • Other European countries, including the United Kingdom: 2 to 5 business days
  • Countries outside Europe: approximately 5 to 21 business days, depending on the destination

Delivery times begin once your order has been shipped. These estimates are not guaranteed and may be affected by public holidays, customs procedures, carrier delays or circumstances outside our control.

Order processing

Our warehouse team works to process and ship orders as quickly as possible.

Orders placed during the weekend are processed on the next business day. Processing may also take longer during public holidays, promotional periods or other busy periods.

You will receive a shipping confirmation as soon as your order leaves our warehouse.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a Track & Trace link.

It may take some time for the carrier to activate the tracking information. If the link does not show an update immediately, please check again later.

If you have not received a shipping confirmation:

  • Check your spam or junk folder
  • Confirm that you entered the correct email address
  • Log in to your Gorilla Wear account to view your order information

Import duties and taxes

Orders delivered outside the European Union may be subject to import duties, local taxes or customs fees.

These charges are determined by the authorities in the destination country. They are normally not included in the product price or shipping costs unless stated otherwise during checkout.

Any import duties, taxes or customs fees are the responsibility of the recipient. Gorilla Wear cannot determine or reimburse these charges.

For more information, contact the customs authority in your country before placing your order.

What should I do if my order is delayed?

First, check your Track & Trace information for the latest shipping update. Carriers may occasionally need additional time to scan a package or update its tracking status.

Please keep in mind that weekends, public holidays, customs procedures and unexpected carrier delays can affect the estimated delivery time.

Contact Customer Support when:

  • Your tracking information has not been updated for several business days
  • Your order is significantly later than the estimated delivery time
  • The carrier reports a problem with the delivery

Include your order number and tracking number so our team can investigate the shipment with the carrier.

If your shipment appears to be lost, we will investigate the shipment with the carrier and provide an appropriate solution.

What should I do if my order is marked as delivered?

If tracking shows that your package has been delivered but you cannot find it, please:

  • Check around your property and at any designated safe place
  • Ask neighbours, household members or reception staff
  • Check whether the carrier has provided additional delivery information

If you still cannot locate the package, contact our Customer Support team with your order number and tracking number.

Incorrect or incomplete delivery information

Customers are responsible for providing complete and accurate delivery information. If you notice an error after placing your order, please contact our Customer Support team as soon as possible.

We cannot guarantee that an address can be changed once an order is being processed or has been shipped. Additional shipping costs may apply if an order has to be resent because incorrect or incomplete delivery information was provided.