Right of Withdrawal
As a consumer, you have the right to change your mind about an online purchase within the statutory withdrawal period. You do not need to provide a reason.
This page explains how to exercise your right of withdrawal, return your products and receive a refund. Your statutory right of withdrawal is separate from our extended return policy and does not affect any other mandatory consumer rights that apply to your purchase.
Your 14-day right of withdrawal
You have the right to withdraw from your purchase within 14 days without giving a reason.
For products, the withdrawal period expires 14 days after the day on which you, or a third party appointed by you other than the carrier, receive the products.
If products from the same order are delivered separately, the withdrawal period starts after you receive the final product or parcel.
How to exercise your right of withdrawal
You must inform us of your decision to withdraw before the 14-day withdrawal period has expired.
You can submit your withdrawal through our online withdrawal function:
Returning your products
After notifying us of your withdrawal, you must return the products without undue delay and no later than 14 days after the day on which you informed us of your decision.
The deadline is met when you send the products before the 14-day return period has expired.
You can register your return through our return portal:
After registering your return, you will receive the available return instructions and, where applicable, a return label. The cost of using the return label is your responsibility.
You are not required to use the return portal to exercise your statutory right of withdrawal. You may also send us a clear withdrawal statement by email or use the model withdrawal form.
Return address
Please follow the return instructions provided after registering your return. When you use our return label, the correct return address will already be shown on the label.
Our return address is:
Gorilla Wear B.V.
Jan Tinbergenstraat 131
7559 SP Hengelo
The Netherlands
Products remain your responsibility until they have reached us. We recommend keeping your proof of shipment until your return has been processed.
Return costs
You are responsible for the direct cost of returning products when you exercise your right of withdrawal.
Different rules apply when you have received a damaged, defective or incorrect product. In that situation, please contact Customer Support before returning the product so we can provide the appropriate solution. Return costs for defective products are the responsibility of the seller.
Refunds
If you withdraw from your complete order, we will refund all payments received from you, including the cost of our least expensive standard delivery method.
If you selected a more expensive delivery method, the additional delivery costs will not be refunded. Original delivery costs do not have to be refunded when you return only part of an order.
We will issue your refund without undue delay and no later than 14 days after the day on which you informed us of your withdrawal.
We may withhold the refund until we have received the returned products or until you have provided evidence that you sent them back, whichever occurs first.
Your refund will be issued using the same payment method used for the original transaction, unless you have expressly agreed to another method. You will not be charged a fee for receiving the refund.
Condition of returned products
During the withdrawal period, you may inspect and try the products in the same way that you would in a physical store.
You are responsible for any reduction in value caused by handling the products beyond what is necessary to establish their nature, characteristics and functioning.
Please handle clothing carefully and, where possible, return products with their original labels and packaging. The absence of original packaging does not automatically remove your statutory right of withdrawal.
Exceptions to the right of withdrawal
The right of withdrawal may not apply to certain products where an exception is permitted by law. Examples include:
- Products made to your specifications or clearly personalized
- Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken
Where an exception applies, this will be communicated before you complete your purchase.
These exceptions do not affect your rights if a product is defective or does not conform to your order.
Our extended 30-day return period
In addition to your statutory 14-day right of withdrawal, Gorilla Wear offers an extended return period of 30 days for eligible orders.
The conditions of this voluntary return policy can be found on our Returns page. Our extended return policy does not restrict or replace your statutory right of withdrawal.