FAQ

No, you do not need an account to place an order. You can check out as a guest.

Creating an account makes future orders faster and allows you to easily view your order history, invoices and return requests.

You can find a size chart on each product page. Measure yourself and compare your measurements with the measurements shown in the chart.

Please also check the product description for information about the fit. Some products may fit larger or smaller than usual. Keep in mind that body shape, material and personal preference can also affect how a product fits.

Gorilla Wear products are available through our official webshop and selected partners worldwide.

If you purchase from another retailer, please contact that retailer directly for information about orders, delivery and returns, as their conditions may differ from ours.

We start processing orders as quickly as possible. This means we cannot guarantee that an order can be changed or cancelled after it has been placed.

Contact our Customer Support team as soon as possible if you need to make a change. If your order has already been processed or shipped, you can return it after delivery.

Always check your products, size, delivery address and contact details before confirming your order.

Your order confirmation is usually sent within a few minutes after your payment has been approved.

First, check your spam or junk folder. Also check whether the email address you entered during checkout is correct and whether your payment was completed successfully.

Still cannot find your confirmation? Contact Customer Support and include your full name, email address and payment details. If payment appears to have been completed, please contact us before placing another order.

The available payment methods depend on your country. All payment options available to you will be displayed during checkout.

These may include major credit and debit cards, PayPal, iDEAL, Klarna and local online banking methods. You can also pay with a Gorilla Wear e-Gift Card.

All payments are processed through a secure payment environment.

Enter your unique Gorilla Wear e-Gift Card code at the checkout page in the gift card or discount code field. The available balance will automatically be deducted from your order total.

Gorilla Wear e-Gift Cards are sent by email, usually within a few minutes after purchase. Please check your spam folder if you have not received the email.

You can use multiple Gorilla Wear e-Gift Cards for one order. Discount codes are generally not combinable unless stated otherwise.

Check whether you entered the code correctly and make sure there are no additional spaces.

A discount code may not work because:

• The code has expired
• A minimum order value applies
• Certain products or sale items are excluded
• The code is only valid in a specific country
• The code has already been used
• Another discount code has already been applied

The conditions of a promotion will be stated in the offer. If your code meets all conditions but still does not work, contact Customer Support before completing your order.

We ship Gorilla Wear orders to all European countries and to many destinations worldwide, although some exceptions may apply due to customs regulations, transport limitations or shipping costs.

Shipping costs depend on the destination and will be displayed during checkout before you complete your order. Orders over €99 within Europe and over €150 outside Europe qualify for free shipping.

Some remote locations or special destinations may have different delivery options. The options shown during checkout are always the options available for your address. If your country or address is not available at checkout, please contact our Customer Support team.

Estimated delivery times with standard shipping are:

• The Netherlands, Belgium and Germany: 1 to 2 business days
• Other European countries, including the United Kingdom: 2 to 5 business days
• Countries outside Europe: approximately 5 to 21 business days, depending on the destination

These are estimated delivery times and start once your order has been shipped. Weekends, public holidays, customs procedures and delays at the carrier may affect delivery.

Orders placed during the weekend are processed the next business day.

You will receive a shipping confirmation with a Track & Trace link as soon as your order has been shipped.

It may take some time before the carrier activates the tracking information. If you have not received a shipping confirmation, check your spam folder and make sure you used the correct email address.

Customers with a Gorilla Wear account can also view their order information in their account.

Orders delivered outside the European Union may be subject to import duties, local taxes or customs fees.

These charges are determined by the authorities in the country of delivery and are normally not included in the product price or shipping costs, unless stated otherwise during checkout.

Any import charges are the responsibility of the recipient. Gorilla Wear cannot determine or reimburse these charges. Contact your local customs authority for more information.

First, check your Track & Trace information for the latest update. Carriers may occasionally need additional time to update the tracking status.

If the package is marked as delivered, check around your property, at a designated safe place and with your neighbours or household members.

Contact Customer Support if your tracking has not been updated for several business days, your order is significantly later than the estimated delivery time or you cannot locate a package marked as delivered. Include your order number and tracking number so we can investigate the shipment with the carrier.

Register your return or exchange through our Return Portal:

1. Open the Return Portal
2. Enter your order details
3. Select the items you want to return or exchange
4. Choose your preferred return method
5. Follow the instructions and download your return label

Pack the items securely and remove or cover any old shipping labels. Keep your return receipt and Track & Trace information until your return has been fully processed.

Exchanges are subject to product and size availability.

Eligible items can currently be returned within 30 days when using a regular payment method.

Returned items must be unused and unwashed. You may try an item on to check the fit, but it must not show signs of wear. Original tags must still be attached and the product must not contain perfume, deodorant or other strong odours.

For hygiene reasons, certain products such as underwear and socks cannot be returned after opening or trying them on. During promotions or special events, different conditions may apply. These will be stated in the promotional terms.

Only products purchased directly from the official Gorilla Wear webshop can be returned to us. Products purchased from another retailer must be returned to that retailer.

Your statutory consumer rights remain unaffected. View our Returns & Exchanges page for the complete and current return conditions.

Return costs depend on the country from which you are returning your order. The applicable cost is shown in our Return Portal before you confirm your return.

The return shipping cost will normally be charged when you create the return label.

If we sent you an incorrect or defective product, Gorilla Wear will cover the return costs. Please contact Customer Support before returning such an item.

Your return remains your responsibility until it reaches us. Keep your shipping receipt and use a tracked return service.

Once your return arrives at our warehouse, we aim to inspect and process it within 3 to 5 business days.

Your refund will be issued to the original payment method. After we process the refund, your bank or payment provider may need additional time to add the amount to your account.

If you paid fully or partially with a Gorilla Wear e-Gift Card, the relevant amount will be refunded as gift card credit or issued as a new gift card code.

You will receive an email when your return and refund have been processed.

We are sorry that something went wrong with your order. Contact Customer Support before returning any items.

Include:

• Your order number
• A description of the issue
• Clear photos of the item received
• A photo of the product label or barcode
• Photos of any damage to the product or packaging

We will review the information and provide the appropriate solution. If Gorilla Wear sent an incorrect or damaged item, we will cover the relevant return costs.

Contact Customer Support as soon as you discover a possible defect. Please do not continue using the product if this could make the problem worse.

Include your order number, a description of the issue and clear photos or a short video showing the defect. We will review the product and contact you with the next steps.

All Gorilla Wear products are covered by the legal warranty applicable in the country of delivery. Damage caused by normal wear, incorrect use, improper washing or failure to follow the care instructions is not considered a manufacturing defect.